At Family Help, we aim to keep women and children free from domestic abuse by providing safe, confidential accommodation where residents are treated with a non-judgemental, caring and compassionate attitude.
Our purpose-built refuge comprises 8 units with en-suite facilities, communal lounge, kitchen/diner, garden, playground and playroom for the children. The current refuge needs to double in size to cope with demand for the service. Annually, we accommodate approximately 60 women and 100 children; each year, on average, the same number of clients are turned away due to lack of space.
Most women leave at a time of crisis and arrive with very little; we ensure a smooth transition into refuge by providing furnished units with home comforts such as freshly-made beds, towels, toiletries, clothes, toys for the children and treats for the women.
Residents benefit from support staff that assist with housing, legal issues, education and benefits. An in-house counsellor provides emotional support at a point of crisis as well as a domestic abuse programme designed to educate and empower. Residents with children have access to two children’s workers who provide much-needed respite for families. During her stay, a client is encouraged and empowered to take back control of her life, to consider what she needs for herself and any child(ren) who are with her.
Refuges are safe places that allow survivors to access both professional support and peer support by sharing their experiences with staff and other service-users to understand what they have been through. Realising for the first time that they are not alone and not to blame for the abuse can be a powerfully positive experience for many who stay in our refuge.
We offer survivors the space, time and resources to make informed life choices and our central purpose is to enable survivors to change their own lives and move towards more positive and safer outcomes. The refuge is a place where women and their children can be free from violence and domestic abuse. Our person-centred approach is shaped by the service-user, which promotes social inclusion and allows them to build upon their strengths and find their own solutions. The skills that service-users gain help them to remove themselves from unhealthy relationships and grow in awareness, equipping them to improve not just their own life but the lives of those around them.